What are the ingredients to truly delighting and surprising your guests, clients, and members? In this blog post we’ll share the 3 skills needed, and provide you with a few examples that will work for you.
“Be where your feet are” is an expression I heard for the first time last year and it has become a mantra for me. The line triggers a reminder to be present; being where ever you are physically.
I’ve had difficulty with this in my life. I have a curious mind that likes to take strolls down every mildly interesting mental corridor. Sometimes, I find great stuff there, but more often than not, I’ve wandered off task or not fully grasped whatever I’m supposed to be involved with.
Being present allows us to be more focused and empathetic during conversation, more efficient in task, engaged in activities and ultimately allows our moments to be more impactful. We’re all guilty of thinking about work, or problems, or vacation when we should be listening enthusiastically during conversation.
This is obviously an important skill to learn for building successful relationships, and since learning to be where my feet are, I think my young children and wife have benefited most. When you’re an entrepreneur working from a home office, the distractions are real, and the work is always present. When I trigger myself to be where my feet are, I’m more engaged in the activity of the moment and the benefits have been remarkable. I hope this helps you with being more present in your life.
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Understanding how vulnerabilities affect customers is crucial to delivering remarkable experiences. How to recognize them and address them to improve your customer experience.
There’s room in any company for you to be impactful. The key is finding the fires to put out and be a linchpin.
A linchpin is the person in your office who is the go getter, the problem solver, the first call, the artist. They look for fires to put out, problems to be solved, logistics to be connected, and are servant leaders. This is their art.
In the service industry, those who are most coveted are the linchpins. Their ambition to serve and complete tasks raises the value of their stock and makes them prime candidates for promotion.
Becoming a linchpin happens through passion, a genuine desire to problem solve and being observant…being present. Those who sit idle and watch the action are doomed to travel laterally through their careers at best. We know these folks because everything happens to them and its usually someone else’s fault.
So find your art and do it. Learn about it. Envelope yourself in it. Then deliver your gift to those you serve. There is no map, no instruction book, and that’s what makes you remarkable.